Returns & Refund Policy

At Not Ashamed Apparel, LLC., we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns & Exchanges

Returns and exchanges are accepted within 14 days of delivery for unworn, unwashed, and unused items in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item. We will gladly replace the item or issue a full refund at no additional cost.

Custom Orders/Bulk Orders

Due to the personalized nature of custom apparel, custom-designed or personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

For bulk orders of 10 or more shirts, please contact us before placing your order to inquire about available bulk-order pricing or promotional codes.

Please note: Bulk-order promotional codes must be entered and successfully applied at checkout before the order is submitted. Discounts cannot be applied retroactively after an order has been placed. Refunds, credits, or price adjustments will not be issued for promotional codes that were not entered or successfully applied at checkout.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Questions?

If you have any questions about your order, please contact us through our website. We appreciate your support and are committed to providing excellent customer service.